Delivery and Returns

Last updated: 13 November 2026

This page explains how Business Pac delivers your order, how artwork proofs work, and our returns policy. Business Pac supplies businesses only.

Delivery

Delivery is included in the price of your bags. We deliver to England, Scotland and Wales.

Your lead time is confirmed on your quote. A 7-day express option is available on punched out, patch and flexiloop polythene bags.

Your artwork proof

Before anything is printed, we email you a PDF proof showing your artwork on the bag. Please check the spelling, colours, size and position carefully.

We only print once you have approved the proof. You are responsible for checking and approving the artwork shown on your proof. This does not cover printing that differs from the approved proof, or errors caused by us.

Printed colours may vary slightly from how they look on your screen.

Quantities

Printing can produce slightly more or fewer bags than ordered. We allow up to 10% over or under, and you are invoiced for the number actually delivered.

Damaged or missing items

Please check your delivery carefully. Please report visible damage or missing boxes within 48 hours of delivery, with photos where possible. Please report hidden faults as soon as you find them.

Returns and cancellations

Your bags are printed with your own artwork, so we cannot accept change-of-mind returns or cancellations once you have approved your proof.

If any bags are faulty, please contact us. We will look into it and put it right, which may include a replacement, credit or refund.

Email sales@businesspac.co.uk or call 01235 831188.